A Clear And Safe Way To Play At Thrillsy Casino: Terms And Conditions

• Always sign up with correct personal information. If your information is wrong or missing, it could take longer to withdraw funds or verify your account.
• Check your age: only adults are allowed to enter according to Canada law. Giving false age information will get you suspended right away and could cause you to lose your balance in $.
• Users are only allowed to have one profile. If you register more than once, especially if you're trying to take advantage of promotional offers, all of your accounts will be closed and any bonus winnings will be taken away.
• Deposits, withdrawals, and other money transactions are only possible through payment methods that the account holder owns. Canadian customers can't make third-party transactions.
• Keep your identification documents up to date. For security and compliance reasons, verification is required before processing any large withdrawal requests in $.
• There are rules that come with bonuses and free spins, such as maximum conversion limits, rollover requirements, and expiration dates. If you don't fulfil your obligations within the time limits, your rewards and any gains that come with them will be cancelled automatically.
• Responsible gaming is important. Customers can set limits on how much they can deposit or lose, choose to exclude themselves, or get help in following Canada rules.
• Only use the platform for your own fun. If you try to change the results or take advantage of technical weaknesses, your account will be investigated and may be permanently limited.
• If you have questions about transactions, registration, or user rights, you can get help in the Canadian language. This will make sure that you get quick answers and that communication is clear for a smooth experience.
• By following the rules above, Canadian users can make sure that their accounts are safe and that they can always withdraw $ when they are eligible.

Understanding The Rules For Registering And Verifying An Account

To start the registration process, you need to give a valid email address, a secure password, and your preferred display name. Please make sure to enter your full legal name, date of birth, address, and phone number correctly. If you don't, you may not be able to access your account or lose your winnings.

Check: Documents And The Time Frame For Completion

Be ready to show proof of identity and residence right after you make a profile. A government-issued ID, a recent utility bill, or a bank statement are all common documents that are needed. Most of the time, identity verification takes 24 to 72 hours, but if the documents are missing or unclear, it could take longer. You can upload all of your scans directly to the dashboard through the secure portal.

Documents That Are Required

Ways To Pay And $ Handling

Before you can deposit or withdraw $, you need to verify your identity. Only people with verified accounts can use banking services. To avoid problems with transactions, make sure that the payment account information matches what is on file. Payments in $ are only made after the documents are approved. Keep your credentials safe and don't share verification data with anyone else. Responsible profile management makes sure that all Canadian users have a safe and smooth service experience.

Looking Into The Rules For Deposits And Withdrawals

• Only start a transfer of money from accounts that are in your name. Payments from third parties are cancelled right away, and any credited balances are reversed.
• All financial transactions must match the information you have on file about yourself. If the information on your account and the payment method don't match, the process will be stopped.
• Most of the time, the minimum deposit for a request is $ 10, and the minimum withdrawal request is $ 20. Depending on the current method provider or account status, transaction limits may be different.
• Customers can only have one active withdrawal request at a time. Requests that come after the first one are put on hold until the first one is finished.
• Before the first withdrawal, you must check the documents. Standard documents include a government-issued ID, proof of address (not older than three months), and proof of payment. Only send in clear, high-resolution digital copies.
• Whenever possible, withdrawals are handled in the same way as your first deposit. If this can't be done, an alternative will be assigned after a compliance check.
• Most deposits are processed right away. It may take 24 to 72 hours after you submit your request for withdrawal to get approved. There may also be delays because of provider-specific rules or public holidays.
• Users must meet all active bonus terms before they can request a withdrawal. If they don't, the bonus-related funds may be cancelled or taken away.
• If a transaction is thought to be connected to financial crime or fraud, accounts may be frozen and the proper authorities may be notified.
• Depending on the method chosen, some payment services or currency exchanges may charge fees. Your account's "Banking" section has all the information you need about fees.
• If your deposits fail, you get an unrequested hold, or your order takes longer than expected, please contact customer service.

Making Sense Of Bonuses, Promotions, And Rules For Betting

• Before you sign up for any promotional offer, make sure you read all the requirements, including the minimum deposit amounts that are clearly stated for each offer. If you don't follow these rules, you might lose out on rewards.
• You can only have one bonus active at a time on each profile, and you can't stack bonuses.
• You have to meet certain conditions before you can cash out any extra money, free spins, or other special bonuses. Unless the campaign page says otherwise, the default rollover requirement is 40 times the bonus value.
• Different types of games contribute different amounts. For example, slot-style games usually contribute 100%, but some card or table games may only count for 10% or not at all. Check the campaign's details to see what these percentages are.
• You can get bonuses if you use $ as your deposit currency. You can only take out bonus-influenced balances in $ after you have met all of the requirements. If you try to withdraw before meeting these conditions, you will lose any active bonus balances and any progress you have made.
• Strict deadlines are in place for meeting the requirements for promotions. Most bonuses have to be used within 7 to 30 days of being activated. If they aren't used by then, the remaining special credits and any winnings that haven't been withdrawn will be lost.
• Users should check their active offer section or the special promo page to make sure they know when the offer is valid and what the bonus status is.
• Customers must not take advantage of loopholes or use strategies just to meet promotional requirements. This includes, but is not limited to, group play or using software that is not allowed. Doing so could make customers ineligible and lead to their accounts being suspended.
• If you have more questions about specific promotions or want more information about what you need to do to win, customer service can help you with that for Canadian participants.

Understanding What Users Are Responsible For And What They Can't Do

• Always keep your login information safe. People who have accounts are completely responsible for what they do with them. Never give anyone else your passwords or let them see your profile. If you do, you could be banned from the site right away or for good.
• Do not use any unauthorised software, scripts, or automation tools that change features, break the platform's integrity, or give you an unfair advantage.
• It is against the law to try to change or get around the platform's features, such as by exploiting loopholes, reverse engineering software, or withdrawing $ that were obtained illegally.
• During all interactions, including registration and payment transactions, only give true, accurate, and up-to-date information. If you give false information, pretend to be someone else, or do something illegal, your customer account will be suspended or closed.
• All customers must follow the law. If local laws in Canada limit access to or activities on this platform, you can't participate. Using anonymous proxies, VPNs, or any other way to hide your location is against these rules and could mean losing your privileges for good.
• It is not allowed to start financial transactions, like deposits to $ or withdrawals, using payment methods that don't belong to the account holder. It is against service standards to accept or move balances between participants.

Understanding How To Settle Disputes And File Complaints

If you have a problem with transactions, bonuses, or account actions, you should contact support right away through the platform's official live chat or email channel. Clearly state your username, the transaction IDs that are relevant, and give a full explanation of the problem.

Making A Complaint

1. You have 30 days from the time of the incident to file a complaint with customer service.
2. Add proof, like screenshots, correspondence logs, or payment confirmations (like deposits in $).
3. Get a reference number for each complaint you send in so you can keep track of its status.

Resolution Process

1. Within 72 hours, Support looks into the issue and responds.
2. If you're not happy with the first answer, ask to speak to a supervisor or compliance officer.
3. The customer can send unresolved cases to an independent Alternative Dispute Resolution (ADR) organisation that is approved in Canada.
4. Users can expect to get updates at every stage by email or through the platform's messaging system.
5. We keep all complaints private and deal with them according to the laws in Canada.

Understanding Policies On Security, Privacy, And Data Protection

• To lower the risk of unauthorised access, always turn on two-factor authentication (2FA) in your account settings. When you use a shared or public device, make sure to log out of your profile after each session.
• Check your login history for any strange activity and let support know right away if you see any sessions that you don't recognise.
• We use standard encryption methods like TLS to protect personal information, like ID cards and transaction details, so that only people who are allowed to see it can read it.
• Only staff members who have permission can see your records. This makes it less likely that sensitive information will be misused.
• Cookies are only used to keep sessions stable and improve site functionality. The privacy notice explains that third-party tracking is used for marketing.
• If you want to limit how much data you share, you can change your privacy settings in your account dashboard or choose not to share data through the preferences menu.
• If you ask to have your account closed or your data deleted, all of your personal information will be deleted according to the laws of Canada, except for any record-keeping requirements that come from anti-money laundering rules or regulatory audits.
• We only keep copies of transactional data, like your $ withdrawal and deposit history, for as long as we need to settle a dispute or respond to a law enforcement request.
• You can request access, correction, or restriction on data processing through the secure helpdesk portal. You get a digital receipt for each inquiry, which lets you keep track of how long it takes to get a response, which is in line with Canada law.